š”This article is for employees of organizations that work with the Oneteam app.
In this article we answer the most frequently asked questions about logging in to Oneteam.
Frequently asked questions:
Where and how do I log in?
You log in with the email address your employer registered for you, together with your password. You can do this in two ways:
In the app on your phone. Haven't downloaded it yet? You can find Oneteam in the App Store (iPhone) or Play Store (Android) under 'Oneteam'. If you have questions about this, read How do I download the Oneteam app?
On your computer via app.oneteam.io/auth/login
š” Tip: the web version only works on a desktop or laptop, not in your phone's browser. Want to use Oneteam on your phone? Then download the app.
I forgot my password or can't log in.
Can't log in? Follow these steps:
Click 'Forgot password' and enter the email address you're known by at your organization. You'll receive an email with a temporary password. Use it to log in, and then set your own password right away.
No email received? First check your junk (spam) folder.
Still nothing? Ask your manager whether your email address is correct in Oneteam. If it isn't, have it changed and ask for a new invitation.
Still no password after that? Then contact Oneteam via the live chat.
I get an error message when logging in.
Getting a message that your login details are incorrect? Check the following:
Make sure you're using the correct email address, the one your employer registered for you.
With your password, watch out for upper- and lowercase letters and for spaces accidentally added before or after it.
Not sure about your password? Request a new one via 'Forgot password' (see the steps above).
Getting a message that you're not a member of the community? Then read the section below.
Does the error keep coming back? Contact us via the live chat and let us know exactly which message you see.
I get the message 'you are not a member of the community'. What does this mean?
This message means you're not (yet) linked to a community (branch/location). Contact your manager and ask whether you can be (re)added.
I haven't received an invitation.
Haven't received an invitation to use Oneteam? Check the following:
Check whether the invitation is in your junk (spam) folder.
Ask your manager whether your email address is correct in the system.
Ask your manager to (re)send the invitation.
š” Good to know: employees can also be added to Oneteam without an invitation. So always check with your manager whether the invitation was really sent. Does your organization work with a connected HR system? Then it may take until the next day before you receive the invitation.
Can't find your question here? Go back to the frequently asked questions or feel free to contact us via the live chat.