Oneteam

This article contains answers to the most frequently asked questions about the own company app.

Frequently asked questions about the own company app

nswers to questions about the app in your organisation's own name and branding

Your own company app

Homepage

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Volume, requesters and topics for your company.

Insights

Top requesters

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Nederlands

English

Setting up and using custom user properties

Using webhooks in Oneteam

Creating reports in Forms

New this quarter

Oneteam Starter Guide

App support requirements

Setting up Oneteam

Oneteam starter guide - new organization admins

Introduce Oneteam to employees

Getting started

Settings

Structure & management

Oneteam platform structure

Organization Groups

Community Groups

New: (Semi-)Public organisationgroups

What is the Hub in Oneteam?

Structure & groups

Assign administrator roles

Assign user permissions as an organization admin

Examples of roles and user permissions

Roles & permissions

Manage employees manually

Manage employees automatically (with an integration)

The employee profile

Notes in user profiles

Managing employees

Statistics in the organization dashboard

Employee statistics

Community statistics

Statistics

Timeline & Chat

Chat read receipts

Organization Messages

Internal linking within Oneteam

Birthdays and Anniversaries

Narrowcasting: share Oneteam on screens at your location

High-fives: company values

How do I increase engagement and activity?

Examples of timeline messages to increase engagement

Communication

Modules

Academy: improved design

Onboarding

Examples of onboarding modules

E-Learning

Examples of E-Learning modules

Multilingual support for Academy

Create Academy courses with AI

Academy

AI Buddy document creation tips

Understanding the AI Buddy analytics

AI Buddy

Create, send and export Surveys

Tips, templates and analysis surveys results

Summary dashboard surveys

Exporting results

Pulse survey

Onboarding Survey: purpose, timing and best practices

Surveys Pro of Oneteam

Surveys

Forms & Checklists

Why use Forms in Oneteam?

Why use Checklists in Oneteam?

Manage and create Events

Why use Events in Oneteam?

Events

Why upload documents in Oneteam?

Documents & Knowledge Base

Schedules

Flexchange: part of Calender

Schedules, Calendar & Flexchange

Synchronization with an integration

Integrations & API

AFAS

AFAS Get Connectors

Bork

Employes

Loket

ManusPlus

NMBRS

Nostradamus

Shiftbase

Integrations

Setting up SAML SSO for external services in Oneteam

API, webhooks & SSO

Community settings

Create community groups

Timeline & Messages

Manage colleagues

Assign roles and user permissions as a community admin

For community admins

For employees

How do I download the Oneteam app?

Logging into Oneteam

My account

Privacy at Oneteam

How to delete your Oneteam account

App & account

Messages

Videos, images and GIFs

High five

The Academy

Surveys and anonymity

Calendar

Flexchange

Using Oneteam