💡This article is for employees of organizations that work with the One Team app.

Click on any of the topics below to find your answer immediately:

In this case, contact your manager or the HR Department. You can only download the app if you have been added to Afas by an administrator. This will automatically put you in the One Team app as an employee. You will then receive an invitation with a username and temporary password. Other possibilities include:

If you have downloaded the app before, you will need to contact your manager to request a new download code, which can only be used once. If it is the first time you are downloading the One Team app, please follow the directions below:

If all goes well, the app will appear directly on the home screen of your phone. You can also find the app as follows:

You cannot find the app through the search function in the App Store. You can only download the app by redeeming your unique code found in the invitation email. Have you downloaded the app before? Then you can find the app by going to your Apple account. You will then find the app under “Purchases”.

Changes to your position or community can only be made in Afas. One Team cannot make changes. In this case, contact your manager.

Only organization administrators can make email changes, so please contact your manager in this case. It is important that your email address in Afas is the same as your email address in One Team.

New colleagues always need to be created in Afas. We synchronize data in Afas with One Team, so that colleagues will receive the invitation to the app one day later.

Please contact HR/Administration to make sure that you've been added to the appropriate communities within the One Team organization dashboard.

You can log in via this link on your PC/laptop with your normal login details that you also use for the app.

The app is available in the Play Store for Android users. You can find it under “H&M One Team - Employee App” or via this link.

You cannot re-download the app or find it in the App Store. You can find the app in your Apple account under the “Purchases” tab. You can reinstate the app on your phone from there.

If you switched from Android to an iOS phone, you can request a download code from your manager. Only app organization administrators can request this code for you.

This is not an official part of One Team, so it is best to send an email to Learn.Develop-Nl@hm.com.

In this case, you need to adjust your App Store settings. You might want to check out this article from Apple Support on how to adjust the settings.

If your answer is not listed here, please feel free to contact us via live chat! 👉