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Pulse survey

In this article, we explain how to create pulse surveys, send them out and view the results.

With a pulse survey you can continuously and easily collect feedback from your employees. Each survey contains up to 5 questions at a time.

This gives you quick insights into, for example, employee satisfaction, so you can take the right actions.
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Benefits of a pulse survey

  • Increased engagement: asking for feedback regularly makes employees feel heard.

  • Positive culture: a culture of feedback contributes to happier, more engaged employees.

  • Trend analysis: track changes over time and act on them.

Themes and questions

There are 8 themes with about 60 predefined questions. These are linked to a benchmark, allowing you to track trends and make comparisons.

👉 Besides predefined questions, you can now add custom questions:

  • You can enter the question in all available languages.

  • Custom questions are available organisation-wide. If you add a question in survey 1, you can also use it in survey 2.

Creating a Pulse survey

  1. Click Surveys in the menu bar on the left. You will now enter the survey module, where you will find the pulse surveys at the top.
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  2. Click Create first pulse.

  3. Give the pulse a name and click Save.

  4. Select the questions you want to include in the pulse, for example all questions about personal growth.
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Would you like to check how a question looks in your employee's language? Click the gear icon. All employees receive random questions from the selected list per pulse. This makes it quick and easy to build a trend analysis.


Settings

Once you have selected the questions, click Settings. Here you set:

  • Frequency: how often the pulse survey should be sent out. This can range from 1 week to 3 months.

  • Number of questions: how many questions are sent each time.

  • Audience: you select a group based on, for example, job role, community or language.

💡 New employees (less than one month in service) do not receive a pulse by default, so they can focus on their onboarding.

Once everything is set up correctly, you can set the pulse live and it will be sent to the selected audience straight away.


Visibility of the pulse survey

👉 New: employees can now also complete the pulse survey in the web version of Oneteam. Previously, the pulse was only visible in the mobile app.
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As soon as you set the pulse live, it appears for the employees in your audience:

  • In the app: the employee sees the pulse survey as usual in the Oneteam app.

  • On the web: the employee sees the same pulse survey when logging in through the browser.

You do not need to set anything up for this. The pulse is shown automatically in both places and an employee only fills in the survey once. If an employee starts the survey in the app and finishes it on the web, the answers are simply saved.
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This is especially useful for organisations where part of the workforce mainly works behind a computer. With one and the same pulse you reach both your frontline employees and your office colleagues, which benefits your participation score.
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Statistics

On the main page, you can see the overall engagement score, and the scores by themes below.
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The eNPS and Participation score are also visible if you scroll down. If you zoom in further, you can then view a score trend by theme. There is also a comparison option. For example, you can compare two or more communities with each other.

This allows you to see how eNPS in different departments or communities compares to one another.

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