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Setting up and using custom user properties

In this article, we explain how to create and use custom user properties to align your user data and audiences with your organisation's structure.

Written by Sanne Lodders

Custom user properties let you, as an organisation admin, add extra information to your users' profiles. This can include details such as department, region, role type, contract type or location or really any other user attribute that's useful for managing audiences and communication.

This way, you keep the user data in Oneteam aligned with your own organisation's structure and terminology.

What you can do with custom user properties

  • Create and manage custom user properties from the organisation dashboard

  • Add custom property values when creating a new user

  • Edit custom property values for existing users

  • Use custom user properties in audience selectors and filters

  • Keep your user data aligned with your organisation's structure and terminology

Managing custom user properties

You manage custom user properties from the web dashboard. This is where you define which additional fields are available for users within your organisation.

Once a property has been created, you can fill it in when adding a new user, or add or update it later on an existing user profile.

Using custom properties in audience filters

You can also use custom user properties in audience selectors. As an organisation admin, this helps you target specific groups of users based on information that's unique to your organisation.

For example, you can filter an audience by department, location, or any other custom property you've configured.

Availability

Custom user properties are currently only available in the web dashboard. Mobile support isn't available yet, so users can't see or manage these properties in the mobile app at this stage.

Feel free to reach out on the live chat if we can advise or help you with anything. 👉

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